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Patient & Visitor Information

Temporary Visitation Restrictions

Our top priority is to protect the health and wellbeing of our patients, their families and our staff who are working on the frontlines. While we recognize the important role that visits from loved ones play in the healing process, we must have visitation restrictions in order to protect lives.

Visit COVID-19 Information Page

Women's Pavilion & Birthplace
Visitation is always at the patient's discretion during the childbirth experience.  Dad and/or a support person may be with expectant and new moms at any time during their stay.  General visiting hours are 11 am to 8 pm daily.  Two visitors and your support person are allowed in the room during the labor experience, and four visitors are allowed in the room after delivery.  Caesarean birth visitation is limited to one support person with the approval of the patient, physician and anesthesiologist.  Children who are siblings of the newborn may visit with the permission of the charge nurse.  And, of course, we ask that all visitors be healthy and respectful of patients' wishes.

Intensive Care Unit (ICU)
Visitation in our ICU is flexible and depends on the patient's condition and status of the unit.  ICU visitation is limited during hospital quiet hours and shift report.  Patients often have special needs related to visiting hours, and they are welcome to discuss them with their nurse.  A member of the clergy may visit any time at the request of patients. 

Peace & Quiet
In keeping with our efforts to create the optimal healing environment, quiet hours are in effect every day from 8 pm to 7 am.  During quiet hours, we reduce noise levels and dim overhead lighting.  The overhead paging system is used only in emergencies.  Please note that the Intensive Care Unit and Medical Surgical Intermediate Care have quiet hours from 1:30 to 3:30 am and 1:30 to 3:30 pm daily.  Please let us know if there is anything we can do to make your environment more relaxing.

Local Lodging
Overnight visitors are allowed to stay in the patient's room with the supervising nurse's approval.  We encourage parents of pediatric patients to spend the night with their child.  A limited number of roll-away beds are available. See a list of hotels and motels near WakeMed Cary Hospital. 

Cafeteria & Coffee Bar
Our cafeteria, Points West Café, offers full-service, home-style meals and is located on the Ground Floor of the hospital.  View this week's Points West Café menu here.  Meals are served seven days a week, 6:30 am through 2 pm, and 4 pm through 7 pm.

The Bistro at WakeMed Cary Hospital
Located in the atrium lobby of WakeMed Cary Hospital, The Bistro offers a wide range of crafted coffee beverages featuring Larry's Beans locally roasted organic coffee, smoothies, and a variety of cuisine ranging from breakfast sandwiches, fresh baked gourmet pastries, fruit and yogurt parfaits, as well as a wide selection of deli sandwiches/wraps and grab-and-go salads.  Hours of operation: Monday - Friday, 6:30 am to 8 pm..

Gift Shop
Located on the First Floor, the WakeMed Cary Hospital Gift Shop sells plants, flowers, balloons, a large variety of gifts, snacks, beverages, magazines, personal toiletry items and greeting cards.  We also offer products to support the care needs of new moms and babies, children, physical rehab patients, cancer patients and more.  We are open weekdays from 9 am to 8 pm.  Our weekend hours are 11 am to 5 pm. 

Banking/Credit Union
An automated teller machine is available in the Atrium Lobby of the hospital.  A Freedom Federal Credit Union branch is located inside WakeMed Cary Hospital's Main Lobby on the First Floor.  Hours:

Monday, Tuesday, Wednesday, Friday:  9 am-1:30 pm & 2:30-5 pm
Thursday:  7:30 am-1:30 pm & 2:30-3:30 pm

To reach the WakeMed Cary Hospital branch of Freedom Federal Credit Union, call 919-713-4895 or e-mail ffcuwmc@freedomfcu.org.

Vending Machines
A 24-hour vending area is located on the First Floor near the Gift Shop. 

Meditation Chapel & Courtyard
A meditation chapel is located on the First Floor.  It is open at all times for prayer, meditation and times of silence.  Another spot for quiet reflection is the hospital's outdoor courtyard, which is located outside the hallway that leads to the Meditation Chapel. Contact spiritual care by calling 919-350-2536. Learn more about our systemwide Spiritual Care Services.

Well-wishers can log onto WakeMed's website, www.wakemed.org, and send patients messages by filling out and submitting an electronic message form.  The message is sent to WakeMed Cary Hospital Volunteer Services, where a staff member prints it on custom stationery and delivers the message to the patient.  Email messages are delivered Monday through Friday during regular business hours, along with postal mail and flowers.

Language interpreters are available 24 hours a day and can be accessed through the patient's nurse.

Wireless Internet Access
Free wireless Internet access is available to all WakeMed Cary Hospital patients and visitors.  We are pleased to offer this service, but cannot provide computers or technical support.

Billing Information

WakeMed Cary Hospital uses a check-in system called Q Flow to register patients efficiently, and to help maintain patient privacy. When you check in at the Information Desk in the Main Lobby, you will be given a Q Flow number.  Please hold on to this number.  It will be used throughout your visit to the hospital.  Please wait in the seating area near the registration booths until your Q Flow number is announced overhead. The number will also be shown on the TV monitors. At the registration booth, a Patient Account Representative (PAR) will ask for your Q Flow number, a picture ID and insurance card.  Please have these items ready when you come to the booth. After registration is complete, you will be directed to the next department and told what to do with your paperwork. If you have additional questions, please ask the PAR to assist you.

Insurance/Managed Care Contracts
WakeMed contracts with a wide variety of managed care plans and insurance companies. Below is a list of those plans currently accepted at all of WakeMed's facilities. In addition, WakeMed generally accepts traditional health insurance plans.  Learn more about WakeMed's managed care contracts.