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Our focus is to maintain a patient- and family-centered approach to care in a safe, healing environment. Positive visits with friends and family are an important part of our philosophy. All patients have the right to have family and friends of all ages visit them at WakeMed North.
Though we welcome visitors throughout the day and night, we ask that visitors refrain from visiting during WakeMed North Quiet Hours. Quiet Hours are special times set aside for our patients to relax, rest, bond with baby and heal. Please ask the nurse when Quiet Hours are in the unit you are visiting.
Friends and family who are sick with influenza, colds and other communicable illnesses should wait until they are well before visiting patients at WakeMed North. Children are welcome to visit patients at WakeMed North as long as they are accompanied by a responsible adult other than the patient.
Your Support PersonWe encourage patients to designate a support person. The support person is welcome to be with their loved one 24 hours a day or as long as the patient wishes.
A Family Spokesperson We encourage families to choose a spokesperson to serve as the main source of information about the patient.
During the Labor & Delivery Experience These guidelines help us maintain a safe environment during the labor and delivery experience while supporting mothers’ choices related to visitation.
Protecting Baby We take special precautions to make sure patients’ new bundles of joy are safe and secure throughout their stay at WakeMed North. Electronic security tags on babies’ legs alert us if anyone tampers with a tag or if babies come close to elevators or exits. In addition, police and public safety officers perform regular patrols throughout nursing units.
There are some things we encourage patients and support persons to do to keep babies safe and secure.
Patient Privacy We highly respect the privacy of our patients and do our best to only share information about their care with them and those they choose to hear the information. Medical information is only used and shared for treatment purposes, to obtain payment for treatment, for administrative purposes, and to evaluate the quality of care patients receive. Patients have the ability to view some of their medical record via WakeMed MyChart, a secure online patient portal. The WakeMed Notice of Privacy Practices information is offered to patients upon admission or in the nursing unit. It is also available at wakemed.org.
Patient Safety You are a partner in the culture of safety at WakeMed. Our staff will educate you on how to notify us of any clinical safety concern you or your family has during your stay.
Keeping Our Patients Comfortable Our staff members frequently ask patients about any pain they feel and work with them and their family members to identify the best comfort measures. We encourage all patients to please tell us when they are uncomfortable so we can adjust comfort measures to meet personal needs.
Preventing Falls Some medications and procedures can make patients unsteady on their feet. To prevent falls, we encourage patients or family members to call the nurse when the patient needs to get in or out of bed.
Medication Safety We ask our patients to please make a list of all the over-the-counter medications, prescription medications, vitamins and herbal supplements they take; the dosage of each; and how many times a day they take each one. Patients should keep the list with them or a trusted family member and make sure their nurse and physician have it too. Patients should leave all medications at home. Our nurses and physicians will administer all the medications patients need while they are here.
Leaving the Nursing Unit Patients who are able are welcome to visit other areas of the hospital. For safety purposes, we ask patients to tell a member of the care team in the unit when they leave the unit. Newborn babies must remain in the unit.
Personal Property We ask patients’ family members to please take home all patient valuables and personal medications. WakeMed is not responsible for lost or stolen property. If a patient forgets to send an item home with a loved one, a nurse can inventory the item, give the patient or family member a receipt and have Campus Police store it. The item can then be released to the patient or family member (with the patient’s permission) by turning in the receipt to a Campus Police officer. Campus Police cannot store medications.
Tobacco Use WakeMed North is a tobacco-free facility. The use of all tobacco products including electronic cigarettes is not allowed inside or outside the hospital.
Fire Drills We regularly conduct fire and disaster drills to keep patients, visitors and staff safe. After the alarm bell rings, the overhead announcer will state the purpose of the alarm. If a drill happens while you are here, please stay in your room. If there is an actual fire, a staff person will instruct you on what to do.
WakeMed Notice of Privacy Practices English | Spanish
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Our top priority is to protect the health and wellbeing of our patients, their families and our staff who are working on the frontlines. While we recognize the important role that visits from loved ones play in the healing process, we must have visitation restrictions in order to protect lives.
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3000 New Bern Ave.
Raleigh, NC 27610